Privacy policy

Effective Date: 09/11/2025
Last Updated: 11/20/2025

1. Personal Information We Collect

Depending on how you interact with us, we may collect or process the following categories of information:

  • Contact Details: Name, address, phone number, email, and preferred communication language.
  • Medical & Consultation Information: Scalp or facial photos, hair-loss history, treatment goals, medications, or relevant health details submitted via assessment forms.
  • Financial Information: Credit or debit card details, payment confirmations, and transaction history.
  • Account Information: Login credentials, preferences, and saved consultation data.
  • Device & Usage Data: IP address, browser type, time zone, pages viewed, and interactions with our website.
  • Communications: Messages, forms, and email correspondence with our team.

We collect only the information necessary to provide accurate medical assessments, complete transactions, and improve our Services.

2. Sources of Information

  • Directly from you: When you fill out medical or travel forms, upload photos, or contact us.
  • Automatically: Via cookies and similar technologies to improve site performance and analytics.
  • From service providers: Including Shopify, payment processors, and secure hosting partners.
  • From marketing platforms: If you opt in to newsletters or remarketing.

3. How We Use Your Information

We may use your personal information to:

  1. Provide and Improve Services — review consultations, design treatment plans, process bookings and payments, ship products, and manage your account.
  2. Facilitate Medical Communication — share details internally with Dr. Huan Nguyen and licensed team members to determine treatment candidacy.
  3. Marketing and Education — send clinic updates, offers, and educational materials (only with your consent).
  4. Security and Fraud Prevention — authenticate accounts, protect against misuse, and maintain data integrity.
  5. Legal Compliance — respond to lawful requests and meet regulatory obligations.

We never sell your medical or identifying data to third parties.

4. How We Disclose Information

We may share limited personal information only as necessary to operate the business:

  • With Shopify and integrated payment gateways for secure transactions.
  • With medical staff or authorized consultants reviewing your case.
  • With IT and cloud providers offering encrypted storage and technical support.
  • With marketing service providers for optional newsletters or ads (subject to your opt-in).
  • If required by law, regulation, or valid legal process.

5. Patient Photos and Submitted Content

Photos or information submitted for consultation are solely for internal medical evaluation and secure record-keeping. If any patient images are used for educational or testimonial purposes, they are anonymized—names and identifying details are changed or removed to preserve privacy.

6. Use of Illustrative and AI-Enhanced Images

To protect patient confidentiality and privacy, Huan MD Clinic may use AI-enhanced, illustrative, professional-retouched, or representative visuals across certain areas of our website, social media, and marketing materials. These visuals are used solely for educational and illustrative purposes, to help visitors better understand our procedures, treatment process, and expected outcomes.

7. Relationship with Shopify

Our store and booking system are hosted by Shopify. Shopify processes certain personal and transactional data to operate the platform. Learn more here: https://privacy.shopify.com/en

8. Security and Retention

We use secure servers, encrypted payment systems, and restricted staff access. While no system is completely impenetrable, we apply industry-standard safeguards to protect your data. Retention periods vary based on legal, medical, and operational needs. We store consultation and treatment data only as long as necessary to provide ongoing care or comply with regulations.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information.
  • Request a copy (data portability).
  • Withdraw consent for marketing communications.
  • File a complaint with your local data-protection authority.

You can make these requests by contacting us at huanmdclinic@gmail.com. We may verify your identity before fulfilling a request.

10. International Data Transfers

If you reside outside Vietnam, your data may be transferred to and processed in Vietnam or other countries where our partners operate. We rely on recognized international transfer mechanisms (such as the EU Standard Contractual Clauses) to ensure adequate protection.

11. Children’s Data

Our Services are intended for adults seeking medical or cosmetic procedures. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has submitted data to us, please contact us immediately for deletion.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes. The updated version will be posted on this page with a revised “Last Updated” date.

13. Contact Information

For any privacy inquiries, data-access requests, or concerns, please contact:

Huan MD Clinic
📧 huanmdclinic@gmail.com
📞 +84 903116629
🌐 https://www.huanmdclinic.com